Returns & Refunds

Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we're here to help.

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Return items
Refunds
Terms and Conditions

Return items

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.

To return an item, please visit online Self Service for assistance 24 hours a day, or call 1800-692-7753, Monday - Friday 9am to 9pm, Saturday - Sunday 10am to 9pm.

Holiday Return Policy

Eligible products at the Apple Store Online that are received between 8 November 2024 and 25 December 2024 may be returned up to 8 January 2025. Please note that all other terms and conditions provided in the Apple Store Online Sales and Refunds Policy are still applicable with respect to such products purchased. All purchases made after 25 December 2024 are subject to the Standard Returns Policy.

Returns policy

Returns are subject to the . For iPhone/iPad returns, please refer to the iPhone/iPad Return Policy section below. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

iPhone/iPad return policy

If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit). A 15% restocking fee will be assessed on closed box returns (per unit). Please visit online Order Status or call 1800-MY-APPLE to request a return. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation.

How to Return An Item

Ship your item back to Apple

To return an item to Apple, sign in to online Order Status with your Apple Account and password.

After you sign in, you will see the items on your most recent order. Locate the item you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple Account, please call
1800-692-7753.

Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box.

Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.

Bring your item to an Apple Store

You can always return the item to Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.

Refunds

Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.

Credit card refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned package.
Credit Card Instalment refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.
For bank transfer or Cheque payments, you will need to provide us with the following bank details:

Order Number:
Account Holder Name:
Bank Name:
Bank Account Number:
Bank Code:
Branch Code:
Email Address:

Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to five (5) business days for Apple to post the refund to your bank after we receive these information.

If you purchased your item from Apple, you can take it to any Apple Store in the same country or region for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check if a product is in stock by visiting apple.com and then seeing if it’s available for pickup at a store nearby. The only exchange exceptions are personalised items (such as engraved iPad devices or AirPods) and Mac computers that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).

Items ordered on the Apple Online Store that arrived damaged or are incorrect can be returned to any Apple Retail Store in the same country or region, or by contacting Customer Service.

Return status

Visit online Self Service to view your up-to-date return and refund information.

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 1800-692-7753 during our hours of operation, Mon-Fri 9am to 9pm.

Problems with your product

If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

iPhone and iPad returns — mobile service cancellation

Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.

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SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Singapore Consumer Store

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)

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As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use.

Standard Return Policy

We believe you will be thrilled with the products you purchase from the Apple Store. In the unlikely event a product is not what you expected, you can return or exchange the product (not purchased in volume) with a receipt within 14 days of the date you receive the product from Apple. The product must be in its original condition with all of its included parts, accessories, and packaging and we’ll exchange it or offer a refund based on the payment method. In addition, please note:

For iPhone returns (not purchased in volume), here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
We will only remit refunds to a Singapore bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Singapore.
Products can be returned only in the country or region in which they were originally purchased.
The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program and any Apple Developer products.
Returned products may require inspection. If approved, a refund or exchange will be issued.
Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.
Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. It’s not legal . . . and it’s not nice.

For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page.

ZEISS Optical Inserts Returns

ZEISS Optical Inserts - Prescription are custom, third-party products and may not be returned to an Apple Store location. Apple will accept returns on behalf of ZEISS within 14 days of the date you receive them. To return, sign in to your Order Listing page or call 1800-692-7753.

ZEISS Optical Inserts - Readers can be returned to an Apple Store location. Apple will accept returns within 14 days of the date you receive them. To return, go to an Apple Store location, sign in to your Order Listing page or call 1800-692-7753.

Return of Products Purchased in Volume

In addition to the Standard Return Policy, the following applies to returns of any product purchased in volume (aggregate of more than 4 per order or across multiple orders) from the same product category:

Must be returned within 7 days of the date you receive the product;
Will be subject to a 25% restocking fee per item; and
Must be returned to the Apple Store where originally purchased.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by purchasing an iPhone, you expressly acknowledge that:

A wireless service plan is required to activate all iPhone features.
Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.
Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order.

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Security page.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 1800-692-7753 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

In-Store Pickup and Return

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please visit Shipping & Pickup for complete details about in-store pickup.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Shopping outside Singapore

There are more than 35 Apple Online Stores in countries or regions around the globe. The Apple Online Store Singapore ships only within Singapore. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Singapore, please see our International Store Directory to find out if an Apple Online Store serves your country or region.

Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we’re pretty good at figuring that out . . .

Singapore Sales Only

The Apple Store accepts orders from billing addresses within Singapore. Apple will not ship products purchased at the Apple Store to an address outside of Singapore.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.